San Francisco International Airport
San Francisco International Airport
We provide an exceptional airport in service to our communities.
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Residents and families that thrive
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Clean, safe and livable communities
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A diverse, equitable and inclusive city
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Excellent city services
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A city and region prepared for the future
Strategic Plan Highlights
Revolutionize the Passenger Experience
Revolutionize the Passenger Experience
- Create a seamless door-to-door airport experience for passengers and exceed customer service goals.
- Meet the needs of modern travelers through the Terminal 1 Redevelopment Program and educate, create excitement, and engage the public about the future Terminal 1.
Achieve Net Zero Energy & Zero Waste by 2021
Achieve Net Zero Energy & Zero Waste by 2021
- Reduce greenhouse gas emissions from airport-controlled operations by 38 percent and continue to reduce our carbon footprint.
- Celebrate achievement of 2017 Acterra Award for Sustainability.
Be the Industry Leader in Safety & Security
Be the Industry Leader in Safety & Security
- Achieve an exceptional safety culture, through flawless regulatory inspections and a robust Safety Management System (SMS).
- Enhance Ground Support Equipment Safety Inspection Program (GSESIP) through automation.
- Be the safest and most secure airport in the U.S.
Nurture a Competitive Air Service Market
Nurture a Competitive Air Service Market
- Increase international carrier service by 25 percent and maintain low-cost carriers (LCC).
- Create the most welcoming and efficient Federal Inspection Services (FIS) area.
Be a World Class Dream Team
Be a World Class Dream Team
- Be the Employer of Choice and achieve 85 percent overall employee satisfaction.
- Ensure diversity of people, ideas, socio-economic, and cultural backgrounds across entire airport community.
- Maintain Airport’s first Office of Diversity, Equity & Inclusion which will provide comprehensive staff development programs.
Deliver Exceptional Business Performance
Deliver Exceptional Business Performance
- Achieve an airport wide goal of 40 percent small business participation.
Care For & Protect our Airport Communities
Care For & Protect our Airport Communities
- Support and promote giving back to the communities we serve.