Department of Child Support Services
Department of Child Support Services
We work to empower parents to provide economic support for their children and to strengthen the well-being of families and children.
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Residents and families that thrive
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Clean, safe and livable communities
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A diverse, equitable and inclusive city
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Excellent city services
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A city and region prepared for the future
Strategic Plan Highlights
Increase Support for California Children
Increase Support for California Children
- Expand public awareness of child support services so families who need support receive support.
- Increase the reliability of child support payments to families and decrease the amount of unpaid child support.
Deliver Excellent & Consistent Customer Service
Deliver Excellent & Consistent Customer Service
- Provide timely and high-quality services through improved case worker performance monitoring and evaluation.
- Improve caseworker processes and communication to understand customer satisfaction and whether customer needs are met.
Enhance Program Performance & Sustainability
Enhance Program Performance & Sustainability
- Measure success through improving outcomes for families.
- Promote a diverse and skilled workforce through providing professional development opportunities.
Develop & Strengthen Collaborative Partnerships
Develop & Strengthen Collaborative Partnerships
- Strengthen relationships with courts, employers and other service providers as a way to improve support for children and families.
Be Innovative in Meeting the Needs of Families
Be Innovative in Meeting the Needs of Families
- Use technology to make accessing services easier for children and families, such as an online registration and depositing cash payments directly into client accounts.
- Explore new opportunities to improve how children and families access services.